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Technical Support

a. The game isn't loading updates, why not?
b. Why does my browser say I have to have flash intalled when I try to play the game?
c. The game's not working! Why isn't it?
d. Is it possible to get a virus from playing Realm Defender?
e. Why can't I log into my account?

 

The game isn't loading updates, why not?


More often than not, any player whose browser is not showing game updates simply needs to refresh the page. Usually, this solves the problem; however, in the event that a refresh doesn't work, the best thing for a player to do is clear their browser's cache. This will allow the page to load the updates as they should. Any players experiencing further problems from this should wait a few hours and try again, and if the problem persists, should contact Digital Bytes, LLC. about the problem, as it may be a game-side rather than client-side related problem.

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Why does my browser say I have to have flash intalled when I try to play the game?


Realm Defender is a flash-based free online game, and therefore anyone who wishes to play the game must have flash installed in order to do so. Players prompted to install flash simply either don't have an up-to-date version of flash, or for some reason don't have flash installed at all. It is required to have flash to play the game, however.

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The game's not working! Why isn't it?


This is a very broad question, and can be caused by a number of problems. If a player cannot access the game, it could be because they do not have the latest flash player installed, or their browser has restrictions that are not allowing the game file to load. If a player can access the game, but are having problems in the game file itself, they should report the problem to Digital Bytes so that it can be looked into. However, free users should note the following: any and all free users are subject to limited server slots, meaning that you may not to be able to enter the game right away. This is not a bug, this is simply due to there not being enough slots open at the time. Also, when a free user reaches level 4, they will be automatically directed away from the page to be reminded of the benefits of upgrading. This, too, is not a bug, but rather an automated action by the game.

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Is it possible to get a virus from playing Realm Defender?


Not at all. Because Realm Defender is a game that directly connects the user to our database, players are not interacting with any other users who could expose them to any viruses. That being said, it is important for players to remember that other websites dedicated to Realm Defender, as well as any e-mails sent offering free items, deals, or anything similar by non-RealmDefender.com email addresses can easily contain viruses, trojans, keyloggers or the like. It is important that players keep themselves safe, because while there is no way to get a virus from playing the Realm Defender game, there is still a threat that other people disguising viruses as off-site add-ons for the game can infect their computer. Digital Bytes, LLC. claims no responsibility for any damages done by these people.

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Why can't I log into my account?


Players having troubles logging into their accounts should make sure that they are typing their username and password correctly. If the problem persists, players should contact Digital Bytes and ask about the status on their account. Also, it should be noted that all free players have limited access to the servers, so if when a player logs into their account, they are bumped out of the game page, it is due to the game's server slots being full.

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